[Draft] How to become a Knowledge Base contributor in SUMO

Learn how you can help Mozilla's users by writing and improving KB articles

This is a short overview for everyone who wants to learn how to contribute to the Knowledge Base articles. By the end of this course you will learn:

  • What is the Knowledge Base? An introduction.
  • Language guidelines: discussing the anatomy of KB Articles and other important content rules to consider
  • How to edit existing articles?
  • Communications channels for KB contributors

Your Instructor


Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!